What Products Do You Cover?

 

We cover (but not excluding):

  • Apple and PC Desktops and Laptops
  • Virtualised Environments 
  • Large Format Printers
  • Servers (Mac, Windows, Linux and Solaris)
  • Storage (Fibre Channel, SCSI and NAS)
  • Backup and Archive Solutions
  • Network Infrastructure including Firewalls and Routers
  • Desktop Applications
  • Machine Operating Systems including OSX, Windows and Linux 
  • Machine Applications including Adobe and Quark etc

 

I’m interested - where do we go from here?

 

Simply call us or email us to arrange a free site survey. An engineer will attend site to go over the best options for support within the budget you have available.

Benefits Of A Support Contract

 
  • 4hr and 8hr response for hardware and software
  • Loan equipment
  • Telephone and remote support
  • No callout or hourly charges
  • 4 preventative maintenance visits at your convenience
  • Advice on system requirements specifically tailored to your budget
  • Opal CS support contracts and backed by a service level contract
  • With our IT support contract you know exactly what your IT maintenance outgoings will be

I don’t want a contract but need urgent support - can you help?

 

Give us a call with the problems you have and a member of our support team will advice you on the quickest solution available to resolve it.

What If I'm On A Tight Budget?

 

If your budget's looking a little tight this year, then you might be interested in our Opal CS Points Based Service. Purchase ad hoc service cover up front enabling you to benefit from the guaranteed response times that are offered with our support contracts. These points can be used for any of our support services and are sold at a reduced rate giving you total value for money.

This is a great alternative to a yearly support contract if you are working to a tight IT budget.

  • Software and hardware issues addressed within 8 hour response time
  • Points can be purchased in advance to top up your cover
  • Save 31% versus paying the standard hourly rate

I’m 100 miles away - how can you guarantee a fast response?

 

Remote 'dial-in' support is a key tool we use to track down and pinpoint hardware or software issues. This greatly reduces customer downtime, making it much easier to ascertain specific issues or supply parts before an engineer arrives onsite. We have our own server for remote dial in usage and also use other industry standard and trusted solutions. All of these are running over secure VPN's where necessary..


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