What If I'm On A Tight Budget?
If your budget's looking a little tight this year, then you might be interested in our Opal CS Points Based Service. Purchase ad hoc service cover up front enabling you to benefit from the guaranteed response times that are offered with our support contracts. These points can be used for any of our support services and are sold at a reduced rate giving you total value for money.
This is a great alternative to a yearly support contract if you are working to a tight IT budget.
Software and hardware issues addressed within 8 hour response time
Points can be purchased in advance to top up your cover
Save 31% versus paying the standard hourly rate
I’m 100 miles away - how can you guarantee a fast response?
Remote 'dial-in' support is a key tool we use to track down and pinpoint hardware or software issues. This greatly reduces customer downtime, making it much easier to ascertain specific issues or supply parts before an engineer arrives onsite. We have our own server for remote dial in usage and also use other industry standard and trusted solutions. All of these are running over secure VPN's where necessary..