What’s our turnaround time?
Our workshop engineers average a turnaround time of just 2-3 days on all Apple repairs, typically 24-48 hours in most cases (subject to parts availability). If the fault is more complicated and requires 'soak testing' we may ask to keep the machine for a longer period to test it thoroughly. We keep you informed by telephone and via our online customer tracking facility.
Can I post my Computer to you?
We accept mail in repairs. Pllease call us before sending so we know to expect your machine.. Make sure your machine is securely packaged and contact details are included in the box. Also if you could include a brief description of your fault which will enable our engineers to locate the issue a lot quicker.
If you would like us to arrange the whole repair simply let us know where you would like your machine collected from and we will have it collected by courier and returned to our Service Centre for repair. Charges start at £7.50 + vat each way.
We have parking at the front of our Offices. As well as many car parks within a very short walking distance. If you need assistance carrying your equipment simply call ahead and we’ll collect it from your vehicle.