Apple Authorised Repairs

Apple Service Centre

We are a fully Apple Authorised Service Provider (AASP) and our service department engineers are fully certified to repair all Apple equipment. The benefits include;

We only use Apple genuine parts
Our work is guaranteed for 90 days after the repair
We are fully Authorised to work on Apple Computers in and out of warranty
We have years of experience fixing all types of Apple equipment
All engineers are Apple Authorised and fully trained

We will endeavor to repair any Apple product, including; MacBook Pro, MacBook Air, MacBook, Mac Pro, iMac, PowerBook, iBook and PowerMac. If your Apple iPod or Apple Ipad is covered under the Apple warranty we will also be also to offer a replacement unit if it has developed a fault (This does not include user abuse or liquid damage).

Newcastle Office: 0191 654 2010

Edinburgh Office: 0131 220 1895

Covering the whole of the UK

Edinburgh Website: click here

How do I arrange a repair?

Simply turn up at our one of offices and we will see you without an appointment. This will include a quick chat with one of our engineers so we can get a good idea of the fault your having with your machine. If however you would like to speak to us before dropping off your machine please feel to call or e-mail us beforehand to discuss any aspect of your repair.

What’s the cost?

Our standard diagnosis charge for out of Warranty Machines is £36 inc. vat. For Express assessment and service please discuss this with the engineer booking in your machine. For this an engineer will assess the machine and provide you a verbal quote and fault description. If however you want the quotation in writing an admin charge would apply.

If your machine is under the 12-month warranty or Apple Care then the repair will be carried out free of charge. This does not include user abuse including water damage.

What’s our turnaround time?

Our workshop engineers average a turnaround time of just 2-3 days on all Apple repairs, typically 24-48 hours in most cases (subject to parts availability). If the fault is more complicated and requires 'soak testing' we may ask to keep the machine for a longer period to test it thoroughly. We keep you informed by telephone and via our online customer tracking facility.

Can I post my Computer to you?

We accept mail in repairs. Pllease call us before sending so we know to expect your machine.. Make sure your machine is securely packaged and contact details are included in the box. Also if you could include a brief description of your fault which will enable our engineers to locate the issue a lot quicker.

If you would like us to arrange the whole repair simply let us know where you would like your machine collected from and we will have it collected by courier and returned to our Service Centre for repair. Charges start at £7.50 + vat each way.

Parking Facilities

We have parking at the front of our Offices. As well as many car parks within a very short walking distance. If you need assistance carrying your equipment simply call ahead and we’ll collect it from your vehicle.